New Report - The future role of customer and stakeholder engagement in the water industry

Published On 29/10/2015

This report is the final output from an UKWIR study on the possible approaches to customer and stakeholder engagement in water industry price reviews.

The report reviews the strengths and weaknesses in customer engagement during the recent PR14 process and looks at the lessons that emerge from experiences of customer engagement in price reviews in other sectors. 

The report then goes on to develop a set of options to contribute to regulatory and company development of proposals in this area ahead of the water sector’s next price review, PR19.

The report can be downloaded for free here.