New Report - The future role of customer and stakeholder engagement in the water industry

This report is the final output from an UKWIR study on the possible approaches to customer and stakeholder engagement in water industry price reviews.


The report reviews the strengths and weaknesses in customer engagement during the recent PR14 process and looks at the lessons that emerge from experiences of customer engagement in price reviews in other sectors. 

The report then goes on to develop a set of options to contribute to regulatory and company development of proposals in this area ahead of the water sector’s next price review, PR19.

The report can be downloaded for free here.

Upcoming Meetings

  • SUDS asset register and mapping (Water UK project)
     Tue 11 December 2018 10:00
  • Energy from Sewers PSG Meeting
     Wed 12 December 2018 04:00
  • Big Question 03 - Zero Interruptions Routemap Workshop
     Wed 12 December 2018 09:00
  • EQ01A Sink to River - River to Tap
     Wed 12 December 2018 10:30
  • PL/RD meeting
     Thu 13 December 2018 08:45