How do we ensure that the regulatory framework incentivises efficient delivery of the right outcomes for customers and the environment?
We are currently working on the approach to answering this Big Question, and more information will be given here soon.
The areas that this Big Question covers includes:
- Finding new ways of involving customers in our business planning process
- Ensuring the costs and benefits of service and environmental improvements are appropriately assessed
Once we understand where the gaps are, we will produce a route map – this is a plan as to how we will answer our Big Question.
The route map will have a number of key elements. At the top will be our Big Question and then we will look to see what Outcomes we need from the research programme -if we can achieve all these outcomes we can answer the Big Question. This is the stage we are currently at for this Big Question.
The next stage will be to think about the key benefits we want the research projects to deliver to meet these outcomes.
Following this, we will plan the research projects to help deliver the benefits.