ISBN: 1 84057 776 2
Published Date: 20/07/2015
This study identifies the key aspects that underlie an effective and sustainable customer education strategy for wastewater, and uses the findings to create full, coherent and sustainable guidance for the development of such strategies.
The study explores the need for, and benefits of, education in four key areas: sewer misuse, misconnections, labelling and flood mitigation. For each of these in turn, the key target groups for education are identified along with the most effective way of engaging with them.
The research programme involved consulting with water companies and other industries about current and recent education initiatives which they have undertaken; consultation with tradespeople, manufacturers, retailers, trade bodies, professional membership bodies and training bodies about misconnections and labelling; and an international literature review on similar education initiatives which have been undertaken in the UK and overseas.