Leading Indicators Linking to Performance Commitments
The regulatory framework in England and Wales requires companies to determine desired outcomes in consultation with their customers. The achievement of these outcomes is measured by Performance Commitments (PCs) such as supply interruptions and water quality customer contacts.
A framework has been developed for the systematic identification of indicators associated with asset and service performance, with particular focus on ˜leading" indicators, to provide advanced warning of potential PC success or failure.
The framework was trialled through application to a number of PCs commonly adopted by UKWIR members at PR14.
A Performance Commitment Dashboard was developed for use in monitoring the status of PCs in terms of actual performance to date and risk to future performance as measured by the indicators identified through application of the framework.
The use of the framework and dashboard will provide companies with improved understanding of their risk position with regard to the achievement of Performance Commitments, with the aim of allowing timely corrective action to be taken.
|UKWIR Reference :- 15/RG/05/42||Published Date :- 15/07/2015|
|Retail Price (£) :- 340||ISBN :- 184057 774 6|
Supporting Material and Reports
| Leading Indicators Linking to Performance Commitments CD|