The Future Role of Customer and Stakeholder Engagement in the Water Industry

Price: £30  

This is the report from the UKWIR study on the possible approaches to customer and stakeholder engagement in water industry price reviews. It has four main parts comprising: a review of the strengths and weakness in customer engagement during the recent PR14 process; a look at the lessons that emerge from experiences of customer engagement in price reviews in other sectors; an assessment of the preparatory steps that the sector can take to put customer and stakeholder engagement on the firmest possible foundations ahead of the water sectors next price review, PR19; and an outline of three possible models for the conduct of this review.



UKWIR Reference :- 15/CU/03/3Published Date :- 21/10/2015
Retail Price (£) :- 30ISBN :- 1 84057 793 2