The Future Role of Customer and Stakeholder Engagement in the Water Industry
This is the report from the UKWIR study on the possible approaches to customer and stakeholder engagement in water industry price reviews. It has four main parts comprising: a review of the strengths and weakness in customer engagement during the recent PR14 process; a look at the lessons that emerge from experiences of customer engagement in price reviews in other sectors; an assessment of the preparatory steps that the sector can take to put customer and stakeholder engagement on the firmest possible foundations ahead of the water sectors next price review, PR19; and an outline of three possible models for the conduct of this review.
|UKWIR Reference :- 15/CU/03/3||Published Date :- 21/10/2015|
|Retail Price (£) :- 30||ISBN :- 1 84057 793 2|