Post PR14 Customer Engagement, Communications and Education
The most recent Price Review (PR14) was different from those before it, in that companies were required to demonstrate that customer views were taken into account in the development of their business plans.
This project was commissioned to enable the industry to take stock, collectively, and evaluate companies' programmes of customer engagement encompassing pure research, wider consultation approaches and customer communication via education programmes and campaigns.
The report includes 6 principles of good practice and guidance from companies in developing and undertaking customer engagement in the future as well as for CCGs in reviewing these activities.
|UKWIR Reference :- 15/CU/03/1||Published Date :- 07/04/2015|
|Retail Price (£) :- 200||ISBN :- 184057 757 6|