Customers' Lead Pipes - Understanding Reluctance to Change

Price: £21  

This study identifies successful ways of engaging with water customers who are at risk of exceeding the standard for lead in drinking water and encouraging them to replace their lead supply pipes. It also provides estimates of the number of customers likely to replace their lead pipes assuming different interventions, and hence determines the overall effectiveness of potential lead replacement programmes.
The research programme involved consulting with water companies about strategies they are adopting to encourage customers to replace their lead supply pipes, and how successful they have been. Secondly, it involved qualitative and quantitative surveys with water customers who have been advised to replace their lead supply pipes (following a failed lead test, or because they live in an area wide replacement programme location), and with customers who have chosen to replace their lead supply pipes without being encouraged to do so by their water company.



UKWIR Reference :- 14/DW/04/15Published Date :- 06/05/2014
Retail Price (£) :- 21ISBN :- 1 84057 724 X