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Smart Metering in the Water Sector Phase 2: Building the Case by Understanding Customer Expectations and Benefits

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Price: £250  

This project explored customer support and expectations for Water Smart Metering (WSM) and the value customers place on specific features of WSM.
The research consisted of three key elements: secondary analysis of the outputs of Ofgem's Energy Demand Research Project to identify whether any of the customer behaviour evidence was directly transferable to the water sector; deliberative workshops to understand existing views and expectations among smart meter 'informed' and 'uninformed' customers; and a nationally representative quantitative survey of 'informed' and 'uninformed' customers to quantify existing views and expectations, and gain willingness to pay (WtP) valuations for smart metering. The results demonstrate a number of customer-perceived benefits of WSM and the study provides recommendations on factors for the industry to consider further should it choose to develop the case for implementing WSM.

 

 

UKWIR Reference :- 12/CU/02/10Published Date :- 27/02/2012
Retail Price (£) :- 250ISBN :- 1 84057 619 7

 

Supporting Material and Reports

 Smart Metering in the Water Sector Phase 2: Building the Case by Understanding Customer Expectations and Benefits CD