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If companies wish to address and reduce customer-side losses they need an end-to-end strategy that encompasses external supply pipe leakage and internal wastage. The strategy must address both the identification of these losses and how they will be subsequently dealt with. It is the customer who is responsible for their supply pipe and plumbing so any drive by the water company to reduce those losses needs full customer buy-in and collaboration. Customer facing policies therefore need to be in place, clearly stating the approaches the company will take and level of support that will be provided to the customer. This report and accompanying modelling framework provide guidance on different approaches to customer-side losses, the associated costs and the benefits that can be achieved. Using the guidance presented, companies will be able to develop the most appropriate policies to address their own business needs as well as customer satisfaction.
|UKWIR Reference :- 20/WM/08/73||Published Date :- 07/08/2020|
|Retail Price (£) :- 250||ISBN :- 978-1-84057-899-7|