Customer Involvement in Price Setting

This report is from the UKWIR study on customer involvement in the water industry's price setting process. Its purpose is to identify and develop ways of bringing customer input to bear on future decisions about water and sewerage bills and associated quality of service.
The report begins with a summary of stakeholders' perspectives on customer involvement in Ofwat's 2009 periodic review and their thoughts on how best to build on that experience. It then sets out a menu of eight possible innovations which could, but not necesarily should, be brought in to the process for the 2014 review. These options are subsequently organised into four distinct models which are subjected to a high-level evaluation.