How should customers’ and stakeholders’ views be used in regulatory decisions?
Frontier Economics was commissioned by UKWIR to develop a range of pragmatic options for customer and stakeholder involvement in price controls, and an assessment framework to assess each of these options and how these can be implemented in the context of water regulation.
The overall aim of the project was not to settle on a single recommended option for customer and stakeholder engagement, but to identify a range of engagement options at a high level that can potentially be applied in UKWIR jurisdictions.
This report details the options for customer and stakeholder engagement that were developed, and presents the high-level risks, opportunities and trade-offs in the implementation of each.
|UKWIR Reference 21/CU/03/4||Published Date 09/10/2021|
|Retail Price (£) 28||ISBN 978-1-84057-920-8|
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