Publication Details

Impact of dynamic system changes on customer acceptability

Companies must work to ensure that customers continue to be satisfied with their drinking water when the treated water source they normally receive is blended or substituted with another. 
A tool has been designed to assess the impact of dynamic system changes on customer acceptability, named the “Blend Assessment Model” and is referred to as “the tool” within this document.

This document collates the process of researching the tools requirements, creating the tool and producing the accompanying monitoring guidance document.

   

 

UKWIR Reference  22/DW/03/24Published Date 15/07/2022
Retail Price (£)  44ISBN  978-1-84057-946-8

 

Supporting Material and Reports

 Impact of dynamic system changes on customer acceptability
APPENDIX A: EXISTING METHODS RESEARCH
APPENDIX B: SUGGESTED MONITORING AND OPERATIONAL CONTROL GUIDANCE