Customers research theme

Customers

The water industry is focusing more and more on customer engagement and enhanced service. UKWIR research has covered issues related to customer debt, the recent service incentive mechanism (SIM) and the willingness to pay for environmental improvements. Recently there has been research into customer behaviour, the most effective means of communication with customers and the best ways of measuring customer service.


Programme Lead(S)

Ben Nadel

Customer
United Utilities Water Limited

 

Sub-categories



 

Projects


 

Options for Refocusing SIM Towards a Measure Based Only on Consumer Satisfaction and Perception

Project Status Project Completed


 

A Review of the Case for More Intelligent Water Metering

Project Status Project Completed


 

Acceptability of Drinking Water - Willingness to Pay

Project Status Project Completed


 

Advanced Metering Infrastructure: Best Practices for Water Utilities

Project Status Project Completed


 

Critical Review of Relevant Research Concerning the Effects of Charging and Collection Methods on Water Demand, Different Customer Groups and Debt

Project Status Project Completed


 

Customer Psychology in Relation to Operational Practice 1998/ 99

Project Status Project Completed


 

Future Methods of Charging for the Water Industry

Project Status Project Completed


 

Reduced Flow Devices - Impact and Use in the Household Sector

Project Status Project Completed


 

Smart Metering in the Water Sector Phase 1: Implications of Energy Smart Metering and Future Research Priorities

Project Status Project Completed


 

BQ9 Deep Dive Project Two - How should customers’ and stakeholders’ views be used in regulatory decisions?

Project Status Project Completed


 

Customer Targeted Debt Management

Project Status Project Completed


 

Debt Collection Performance and Income Deprivation

Project Status Project Completed


 

Quantifying Different Types of Water Industry Debt

Project Status Project Completed


 

Water Industry Debt - Minimising the Problem of Non-Payers

Project Status Project Completed


 

Water Industry Debt - Socioeconomic and Demographic Effects

Project Status Project Completed


Click the categories on the left hand side of the page to view the sub-categories and related projects