UK WATER INDUSTRY RESEARCH

My UKWIR

Customers research theme

Customers

The water industry is focusing more and more on customer engagement and enhanced service. UKWIR research has covered issues related to customer debt, the recent service incentive mechanism (SIM) and the willingness to pay for environmental improvements. Recently there has been research into customer behaviour, the most effective means of communication with customers and the best ways of measuring customer service.


Programme Lead(S)

Ben Nadel

Customer
United Utilities Water Limited

 

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