The water industry is focusing more and more on customer engagement and enhanced service. UKWIR research has covered issues related to customer debt, the recent service incentive mechanism (SIM) and the willingness to pay for environmental improvements. Recently there has been research into customer behaviour, the most effective means of communication with customers and the best ways of measuring customer service.
Ben Nadel
Customer
Customers View sub-categories and filter projects sub-categories Customer debt Customer Liason Customer psychology Measure of customer service |
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Options for Refocusing SIM Towards a Measure Based Only on Consumer Satisfaction and Perception Project Status Project Completed |
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A Review of the Case for More Intelligent Water Metering Project Status Project Completed |
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Acceptability of Drinking Water - Willingness to Pay Project Status Project Completed |
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Advanced Metering Infrastructure: Best Practices for Water Utilities Project Status Project Completed |
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Critical Review of Relevant Research Concerning the Effects of Charging and Collection Methods on Water Demand, Different Customer Groups and Debt Project Status Project Completed |
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Customer Psychology in Relation to Operational Practice 1998/ 99 Project Status Project Completed |
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Future Methods of Charging for the Water Industry Project Status Project Completed |
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Reduced Flow Devices - Impact and Use in the Household Sector Project Status Project Completed |
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Smart Metering in the Water Sector Phase 1: Implications of Energy Smart Metering and Future Research Priorities Project Status Project Completed |
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BQ9 Deep Dive Project Two - How should customers’ and stakeholders’ views be used in regulatory decisions? Project Status Project Completed |
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Customer Targeted Debt Management Project Status Project Completed |
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Debt Collection Performance and Income Deprivation Project Status Project Completed |
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Quantifying Different Types of Water Industry Debt Project Status Project Completed |
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Water Industry Debt - Minimising the Problem of Non-Payers Project Status Project Completed |
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Water Industry Debt - Socioeconomic and Demographic Effects Project Status Project Completed |
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RELATED CASE STUDIES |